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When was the last time you experienced truly exceptional customer service? I pondered this question when I recently pursued the somewhat aggravating task of purchasing a new car. As much as I anx ...
The facts are clear: More Baby Boomers are working past what has been traditionally thought of as retirement age. In fact, a recent Pew Research Center study found that Baby Boomers are staying in ...
Recently, a colleague forwarded an email to me that arrived in his inbox from the Harvard Business Review. The headline read, “Today’s Tip: Pressuring Your Sales Team Can Be Counterproductive.” Wo ...
A guest blog post by Brian Mailliard, CFO of St. Paul’s Senior Living Community What does a community do with a prospective resident that is nursing home-eligible, does not need 24-hour care and y ...
As the clock ticks down to 2020, we look back on another exciting year for the Varsity blog! Here’s a countdown of our five most popular posts for 2019. It’s a grab bag of hot-button topics, from ...
Around this time of year, people are racking their brains to find just the right gift for friends and family. And people who live in retirement communities can be especially challenging to buy for ...
I was fortunate to attend the LeadingAge PA Fellows in Leadership graduation ceremony in Allentown, PA. I came away with some serious leadership envy. It was obvious that during this year-long pro ...
‘Like it’ or not, we’ll never know, thanks to a new update being rolled out by Instagram that will prevent you from seeing how many likes the accounts you follow are receiving on their accounts. T ...